Many fleet managers face challenges such as a lack of accountability, disjointed communication between sales and account management, and siloed teams, which hinder efficient operations. Hierarchical structures and the absence of a customer-centric approach exacerbate these issues, leading to minimal trust and a decline in service quality. The result? Slow decision-making, loss of crucial knowledge, and inconsistent service delivery.

By partnering with a trusted provider committed to seamless communication, accountability, and customer-centric service, you can avoid these common issues, ensuring consistent support, quicker decision-making, and ongoing improvements for your fleet management needs.

Our tailored support is designed to bridge these gaps, offering streamlined solutions that promote transparency, foster continuous improvements, and ensure a consistent, high-quality service for your fleet.

Our organisation structure.

Our approach to consistency

Our customers do not move from business development to implementation to Account Management in silos.

Our core teams are involved, collaborating and a committed resource no matter what stage of the journey they are with us.

Our team structure

The results

Consistent, high-quality support through every stage of your fleet management journey. VLS takes accountability for customer relationships and queries, delivering excellent service through ownership and proactive engagement. By fostering close collaboration between sales, implementation, and account management teams, we ensure a seamless flow of knowledge, maintaining consistency for stakeholders and drivers alike. Our strong internal communication allows shared expertise across teams, while our flat organisational structure promotes quick decision-making and rapid resolutions. With a strong focus on customer-centricity, we offer a dedicated forum for your feedback, driving continuous improvements and ensuring your needs evolve with our services.