In Life Customer Services
Pro Active Account Management
Anticipating and addressing fleet needs, potential issues, and opportunities before they arise can be complex and resource-intensive. If you’ve not got the right partner, then you could find that it is your resource that is drained.
Having an Account Management structure that provides regular communication, data analysis, and delivers pre-emptive actions ensures that your needs are met early, preventing issues and strengthens relationships for long-term success.
The VLS approach
All our customers have a dedicated account manager, who provides a focal point to deliver your tailored vehicle funding and management solution. They are responsible for the team who manage the day-to-day of your fleet solution, from driver and stakeholder engagement to working with our internal teams to resolve queries and issues. This means that your dedicated account manager has a holistic understanding of your account.
All of our customers have a dedicated
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Agreed schedule and cadence - built around their individual needs
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Stakeholder involvement - the right people around the table
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Open and transparent - honest conversation delivering real value
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Informative - delivering real insight on your fleet performance
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Consultative - providing intelligence specific to your fleet and objectives
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Delivering for your business - tracking progress of projects, initiatives and strategy